EKE.AI™ AI Tour Guide
AI Tour Guide for
Lentera Putrajaya 2025
Perbadanan Putrajaya (PPj) organised Lentera Putrajaya — a large-scale public lightshow event drawing thousands of visitors. PixeVision deployed EKE™ as an AI-powered tour guide, giving every visitor instant answers about event attractions, locations, recommended routes, and facilities — in any language, around the clock, with no staff intervention required.
LOCATION
Putrajaya, Selangor
INDUSTRY
Public Sector / Government
SOLUTION
AI Tour Guide
CLIENT
Perbadanan Putrajaya (PPj)
KNOWLEDGE ACCESS
RESPONSE
LANGUAGES
THE CHALLENGES
Thousands of Visitors, Dozens of Attractions — No Scalable Way to Answer Their Questions
Lentera Putrajaya is a large-scale public lightshow event spread across multiple locations in Putrajaya, drawing thousands of visitors over its run. Each visitor arrived with questions — where is this attraction? What is the best route from here? Where are the nearest facilities? What time does this programme start?
Handling this volume of queries through event staff alone was not scalable. Staff were stretched thin across multiple locations, could not be everywhere simultaneously, and could only communicate in the languages they personally spoke. Visitors who couldn’t get answers in time moved on — missing attractions or leaving frustrated.
PPj needed a way to give every visitor — regardless of language, regardless of the time of night — instant, accurate answers about the event. A solution that scaled with attendance, not with headcount.
THE SOLUTION
EKE™ — AI Tour Guide for Lentera Putrajaya
PixeVision deployed EKE™ as a conversational AI tour guide for the event — loaded with all event information including attraction details, maps, recommended walking routes, programme schedules, and facility locations. Visitors accessed EKE™ via a simple chat interface on their smartphones, asking questions in their own language and receiving instant, accurate answers throughout the event.
Event Knowledge Base
All Lentera Putrajaya event information is loaded into EKE™ — attraction descriptions, maps, walking routes, programme schedules, facilities, and FAQs — forming the AI's knowledge base.
Asks in Any Language
Visitors open EKE™ on their smartphone and type their question in any language — "Where is the nearest food stall?", "What time does the main show start?", "How do I get to Zone 3?"
Instant Answers
EKE™ retrieves the relevant event information and responds accurately in the visitor's own language — instantly, without requiring any staff involvement.
Attraction Guidance
Beyond answering questions, EKE™ proactively guides visitors through the event — recommending nearby attractions, suggesting routes based on location, and highlighting programme timings.
PROVEN OUTCOMES
A Tour Guide for Every Visitor,
Simultaneously
EKE™ gave every Lentera Putrajaya visitor a personal tour guide in their pocket — available instantly, in any language, for the entire duration of the event.
Instant Answers for Every Visitor — No Staff Needed
Thousands of visitor queries handled automatically throughout the event — attraction info, routes, schedules, facilities — answered instantly without a single staff member being required to respond.
Multilingual — Every Visitor Served in Their Language
Local and international visitors alike received answers in their own language — Bahasa Malaysia, English, Mandarin, Arabic — without needing multilingual staff present at every location.
Scalable with Attendance, Not Headcount
Whether 100 or 10,000 visitors asked questions simultaneously, EKE™ responded to all of them instantly — a capability no staffing model could replicate at the same cost.
Visitors waited for staff to answer questions — staff stretched across locations, language barriers unresolved.
Every visitor gets an instant answer in their own language — attractions, routes, schedules, facilities.
Any Language — Instant Answers at Event Scale
Planning a public event and need an AI tour guide?
Tell us about your event and visitor experience challenge. EKE™ can be deployed as an AI guide loaded with your event information — ready to answer visitor queries in any language, at any scale.